Welcome to the Trolls of the Realm FAQ. Here you’ll find answers to common questions about ordering Sorcery: Contested Realm singles, sealed products, shipping, returns, and support.
Products
What condition are singles in?
Card condition is always Near Mint unless shown otherwise on the product page. We aim to provide cards that meet the Near Mint condition as closely as possible. If you have questions about a specific single before ordering, please contact us before placing your order.
Orders & Payment
Can I add products to an existing order?
Yes, as long as your existing order has not yet been marked as ‘completed’. To add products, please place a new order and choose “Pick Up” as the shipping option. Add a note to your new order stating that you would like it to be combined with your previous order. If the original order has already been completed, we can no longer combine it with a new order.
Can I change or cancel my order after placing it?
You can change or cancel an order as long as it has not yet been marked as ‘completed’. Once an order has been shipped, you may return it at your own cost. We will refund the purchase amount if the returned items meet the conditions stated in our Returns & Refunds policy. And we will deduct any fees for the payment options you’ve used such as PayPal and or Credit Cards
What payment methods do you accept?
Available payment methods are shown during checkout. The options may vary depending on your location and the payment providers currently enabled in our webshop.
How does VAT work for my order?
The products on our website fall into two different categories. Sealed products are sold as export goods and no Dutch VAT is charged on these sales to customers outside the EU. Either the price shown on the website, or the final price on the invoice will be without VAT.
Single cards are sold under the Dutch margin scheme. Under Dutch tax law, VAT is not charged separately on these items and therefore no VAT amount is shown on the invoice.
Shipments outside the EU may be subject to import duties, taxes, or customs fees.
Shipping & Delivery
Where do you ship from?
Orders are shipped from Leeuwarden, the Netherlands.
Do you ship internationally?
Shipping options and destinations are shown at checkout. If your country is not available or you are unsure whether we can ship to your location, please contact us before ordering.
How much does shipping cost?
Shipping costs are calculated during checkout based on your delivery address, the products in your cart, and the available shipping methods.
Is shipping free for larger orders?
Orders containing only single cards qualify for free shipping when the singles total is over € 200. This free shipping option does not apply if the order is combined with other products, such as boosters, playmats, full playsets, or other non-single items.
Will I receive tracking information?
If tracking is included with your selected shipping method, tracking information will be shared once your order has been processed and shipped.
What information is needed for insured shipping?
If you choose insured shipping, please make sure to provide both your email address and phone number during checkout. These details may be required by the shipping carrier to process and deliver your insured shipment.
When will my order be shipped?
We aim to process and ship orders within 3 business days. During events, holidays, or busy periods, processing may take longer. Any temporary shipping delays will be communicated on the website when relevant.
Returns & Refunds
Can I return my order?
If you want to return an order, please contact us first with your order number and the reason for the return. Products must be returned in the condition in which they were received. Sealed products must remain sealed and unopened to be eligible for return, unless there is a confirmed issue with the item.
Can I return opened sealed products?
Opened sealed products, such as opened booster boxes or packs, cannot be returned.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the packaging and products. We will review the issue and work with you to find a suitable solution.
When will I receive my refund?
Refunds are processed after we have received and inspected the returned products, where applicable. The time it takes for the funds to appear in your account depends on your payment method and payment provider.
Accounts & Support
Do I need an account to order?
You can place an order using the checkout options available on the website. Creating an account may make it easier to view previous orders and manage your details. It also enables us to issue refunds as store credit.
I did not receive an order confirmation. What should I do?
Please check your spam or junk folder first. If you still cannot find the confirmation email, contact us with the email address used for the order and we will help you check the status.
How can I contact Trolls of the Realm?
If you have questions about an order, product availability, card condition, shipping, or returns, please contact us by email at trollsoftherealm@gmail.com. Include your order number whenever possible so we can help you faster.
Community & Events
Do you only sell products, or are you also involved in the Sorcery community?
Trolls of the Realm is built around the Sorcery: Contested Realm community. In addition to offering singles and sealed products, we are passionate about supporting play, events, and community growth around the game. If you host an event, let us know and we’ll see whether we can support you in any way.
Need help with something not listed here? Email us at trollsoftherealm@gmail.com and we’ll be happy to help.
General Terms and Conditions of Sale and Delivery
Trolls of the Realm – December 2024
Conclusion of agreements
The sales agreement is concluded by placing an order on the webshop. When you place an order with Trolls of the Realm, you agree to our terms and conditions of sale and delivery.
We reserve the right to refuse orders without giving reasons.
Once you have placed an order, you will receive an email confirming your order. The total amount of the order must be received by us within 7 days. We may cancel the order if payment is not received on time. We may then offer the products for sale again.
Praise
All prices on the website are in euros and include VAT. Prices on the website may contain errors. If it turns out that an incorrect price has been calculated after your order, you will receive a message from us and we can cancel the order. Prices of collectible cards can fluctuate greatly. An incorrect price, in any case, is a price that deviates significantly from the actual market price. For example in the event of a sudden, sharp increase in the price of the card due to buyouts.
Delivery and shipping
your order will be shipped within 3 working days after we have received your payment. Pick up of your order is not possible. You can opt for regular shipping or insured shipping by post.
You are responsible for providing accurate and complete address details. If you have provided us with incorrect or incomplete address details, you will be responsible for all additional costs arising from this. We are not liable for any losses during shipping.
Damage
We guarantee that the orders will be shipped undamaged. We pack the orders in such a way that we prevent damage as much as possible and are not liable for damage to the cards during shipping.
You are obliged to check the products for damage or defects immediately upon receipt. Has a product been delivered damaged (not during shipping) or is something missing from your order? Please contact us within two days of receipt. Then we will discuss a solution with you as soon as possible. We may ask you for photos of the packaging and the damage to the product.
Returns and cooling-off period for consumers
Buying from Trolls of the Realm is considered a remote purchase by EU Law if and when the buyer is a consumer and located within the EU. You can return a product within 14 days of purchase.
The product must be complete and in its original packaging. Products that are damaged or whose packaging is damaged, incomplete or opened cannot be returned.
This means with:
- BoosterBoxes that the plastic film (Seal) applied by the manufacturer must also be undamaged and unopened. Otherwise, the BoosterBox will lose its value.
- Single Boosters that they must be undamaged and unopened. Otherwise, the booster will lose its value.
- Singles that they must be returned undamaged (in the same condition as sent).
If these products are returned damaged or opened, we may charge an amount for the depreciation (compensation). We will inform you about this.
Any costs and the risk of returning are for your account. The shipping costs you have paid to us will be refunded after return shipment together with the purchase costs. Unless the initial purchase consisted of several products and you only return a part.
Return address
Uthden Troll Trading Card Games
Grote Kerkstraat 69
8911EB Leeuwarden
Refund
You will receive the purchase price, including any shipping costs for the outward shipment, within 14 days (from the moment the return shipment is received by us) via the same payment method as used to pay for the order.
Automatic return
If we receive the shipment back because it could not be delivered, we will contact you to again send the order. We’ll charge shipping costs for this again. After payment of the costs, the order will be shipped.
Other matters
We are not affiliated with a disputes committee. You can find more information about online dispute resolution here: https://ec.europa.eu/consumers/odr/